Position Summary

The Customer Experience/User Success team within SPIDA leads our cross-functional teams in the Utilities/Telecom customer space. SPIDA Implementation Leads are excellent communicators, results driven, highly organized, effective, and empathetic leaders. They are fueled by building relationships with their team members and customers. They understand how to usher team members to inspire creativity and end user transformation at every touchpoint. They deliver on customer and SPIDA success for the betterment of both organizations. Ultimately, they are the owners of end user impact, and lead the charge in SPIDA fulfilling its vision of Building a Better Grid.

Responsibilities

  • Lead, motivate and inspire cross-functional teams of developers, consultants, product managers, and system architects.
  • Facilitate/lead various customer and internal facing meetings including requirements gathering sessions, status meetings, office hours.
  • Build roadmaps for various levels of customer stakeholders that include detailed project milestones.
  • Assist with conducting stakeholder interviews and user research.
  • Help improve team performance by holding retrospectives and facilitating or recommending process changes.
  • Assist and facilitate defining vision and project scope, and proactively communicating it to business leaders and stakeholders.
  • Work with product stakeholders and business leaders to prioritize user stories. Ensure product status is communicated.
  • Help to ensure product quality by planning for and confirming adequate testing prior to delivery of an artifact or a code release.
  • Where necessary, explore and analyze product issues, help troubleshoot and define solutions.
  • Participate in and/or lead daily scrums, sprint planning meetings, and sprint reviews and retrospectives.
  • Work effectively with business leaders and subject matter experts in a collaborative manner, building constructive and effective relationships.
  • Provide leadership on critical matters while orchestrating and managing multiple projects at once.
  • Manage customer expectations and change management protocols against affirmed scope, project timelines, and assigned project resources.

Required Skills

  • Experience in a wide range of technical and creative projects, especially managing a large portfolio of concurrent projects.
  • Minimum 3+ years working cross-functionally with UX, Design, and Development teams to define, document, and prioritize project requirements and user stories for solution implementations.
  • Experience creating documentation and roadmaps to be consumed by customers with varying levels of familiarity with the product or its underlying technology.
  • Experience supporting and validating development activities to ensure the solution is implemented as designed and meets our standards for exceptional user experience.
  • Experience working with teams to define project scope and providing strategies to ensure adherence to it.
  • Experience managing multiple projects and teams simultaneously, balancing priorities and resources against customer expectations to ensure on-time execution of work scope.
  • Excellent written and verbal communication skills.
  • Excellent relationship building and team leadership skills.
  • Ability to travel within the US and Canada approx. 10-25%, once COVID travel restrictions are lifted

Work Location

  • This position is remote based from a home office in the Columbus, Ohio metro area with the ability to travel to our Gahanna, OH office on a monthly basis.

Benefits offered to Full Time SPIDA Software employees

  • Paid Time Off
  • Eight Paid Holidays
  • Parental Leave
  • Medical / Prescription Coverage
  • Dental Coverage
  • Vision Coverage
  • Basic Life and A D & D
  • Supplemental Life
  • Short Term Disability
  • Long Term Disability
  • FSA / HSA accounts
  • Retirement Savings 401(k) – (choice of 401(k) and Roth 401(k), Employer Match)
  • Employee Discounts ( Insurance, Cell, Entertainment, Autos, Computers, etc )

 

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