The entire team at SPIDA Software is committed to the success of their software users and the quality of their support. When it comes to software support, SPIDA understands that troubleshooting can be very frustrating to users. Helpdesk representatives will work with users to find the best solution and get them back to using the software as quickly as possible.
SPIDA provides phone and remote PC support during normal hours of operations – Monday thru Friday, 8:00AM – 5:00PM EST. For basic troubleshooting information and additional support resources, users are encouraged to take advantage of a variety of online support outlets available 24/7.

  • Support Knowledge Base
  • Product Training Opportunities
  • Product-focused Webinars
  • User Manual


SPIDA Support ‘s knowledge base is full of informative resources that are easily accessible and available 24 hours a day. SPIDA customers are able to search for software solutions, read through software manuals, submit tickets and much more.

SPIDA has created a training program fit for all users. Whether you are a new user who is seeking general software training or an established user who is seeking ongoing advanced training, there is a perfect course option for you.