Product Support and Training Opportunities

The entire team at SPIDA Software is committed to the success of our users and the quality of the support they receive. When it comes to software support, SPIDA understands that troubleshooting can be very frustrating to users and potentially reduce productivity. SPIDA Support Representatives will work with our users to identify the best problem, find the best possible solution and resolve the issue.

SPIDA provides phone and remote PC support during normal hours of operations – Monday thru Friday, 8:00 AM – 5:00 PM EST. For basic troubleshooting information and additional support resources, users are encouraged to take advantage of a variety of online support outlets available 24/7.

  • Product Knowledge Base
  • How-To Videos
  • Monthly Webinars (Lunch & Learns)
  • User Manual
  • Online and Onsite Training Opportunities


SPIDA’s Support Site is full of informative resources that are easily accessible and available 24 hours a day. SPIDA customers are able to search for solutions, watch How-To Videos, view product manuals, submit tickets and much more.


SPIDA has created a training program fit for all users. Whether you are a new user who is seeking general software training or an established user who is seeking ongoing advanced training, there is a perfect course option for you.