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The SPIDA Support team is here for you via phone or support ticket Monday through Friday, 8am-5pm Eastern Time. No bots here! When you reach out to us, you can rest assured knowing that some of the best brains in the business are here to assist you.
But never fear, the support site is always available if ever you find yourself working a late night or over the weekend. Here, SPIDA clients are able to view product manuals, watch quick video tutorials or past lunch and learn recordings, and search the entire knowledge base for answers. And of course, support tickets can be submitted at any time.
If you are a SPIDAcalc v7 user, click on the button below to access your account. Within the Account Portal, users can do the following:
If you are a current SPIDA client, log in using your SPIDA Support credentials. The support site provides access to the following resources:
Working on power line design introduces numerous challenges, particularly when it comes to manually calculating overhead line clearances. In this blog, we discuss 4 challenges when calculating overhead line clearances and how SPIDA can help overcome them.
Introducing SPIDAcalc v8.0 Gahanna, Ohio May 15, 2023 —
Efficiently designing existing or new overhead systems is now easier
Structure management with SPIDA provides a path forward so that
I can't give enough thanks to support team. Their quick responses and customer care is top notch. They help keep us moving along smoothly. Other technical support teams can follow their example with customer care. Thank you!
Just wanted to say your support team really goes the extra mile. This isn’t the first time SPIDAcalc has provided detailed analysis that help us learn. We appreciate it.
Response was quick and easy to understand. The use of GIFs to demonstrate methods was also very nice. Thank you.
Received a quick fix, followed up with a thorough explanation later. What more can you ask for? Well done and thanks!
I am impressed on how quickly my issue was taken care of. Thank you very much!
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